isolved Review - Pros, Cons, and Features (2024)

3.9

475 Reviews

5

(177)

4

(175)

3

(81)

2

(0)

1

(42)

Ease of use

Value for money

Customer Support

Functionality

Filters

• Industry

  Debt Collection

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• Company Size

  1-10 Employees

  11-50 Employees

  51-100 Employees

  101-500 Employees

  500+ Employees

• Time Used

  Free Trial

  Less than 6 months

  Less than a year

  More than a year

RPT Review

RPT Review

Pros

While I acknowledge the program's robustness, I believe there's room for improvement in making timekeeping more relevant.

Cons

The Time Off Requests feature poses some challenges for me when it comes to review and approvals.

Alicia

Accounting, 1-10 employees

More than a year

Easy to use as an employee

Easy to use as an employee

Pros

I'm impressed by how easy it is to clock in, track work weeks, and manage PTO or sick time in real-time. It's self-explanatory and user-friendly.

Cons

Sometimes, there's a bit of sluggishness and loading issues when I clock in and out.

chloe

Insurance, 11-50 employees

More than a year

iSolved Review

iSolved Review

Pros

Kudos to iSolved for its effective communication, intuitive interface, and the helpful support provided by the staff.

Cons

I haven't encountered any specific issues and my overall experience has been OKAY.

Carmen

Human Resources, 1-10 employees

More than a year

Complex Payroll Made Easy

Complex Payroll Made Easy

Pros

One thing I really appreciate about iSolved is its versatile customer support and the options for self-service available to employees.

Cons

The phone app has glitches, and the 3FA doesn't always register on the first try.

Stef

Government Administration, 500+ employees

More than a year

isolved review

isolved review

Pros

I really like how effortless it is to use the mobile application and the software overall, especially considering the sizable number of employees we have.

Cons

I find Isolved adequate for meeting our organization's needs.

Fey

Government Administration, 51-100 employees

Less than 6 months

Why I love isolved!

Why I love isolved!

Pros

I'm really thankful for how streamlined the payroll administration and timekeeping system are. It's incredibly convenient for supervisors and managers. Also, the Share and Perform system and University are great additions for performance monitoring and customized training.

Cons

I faced some initial hurdles with certain aspects of the performance and learning management systems during setup, but they've proven effective after implementation.

Erin

Chemicals, 51-100 employees

More than a year

isolved Denkai review

isolved Denkai review

Pros

iSolved is a breeze to use for administrators, managers, and employees alike.

Cons

I have some criticisms about customer service and support; it seems they're mainly focused on upselling. Communication with the representative is limited, and as a small company, I feel somewhat overlooked.

Jim

Consumer Electronics, 51-100 employees

More than a year

Payroll Usuage

Payroll Usuage

Pros

I'm grateful for the user-friendly interface of the system and the ability to tailor features to the specific needs of our clients.

Cons

Retrieving necessary information for the stop payment process and check status may take some time.

Jeremy

Accounting, 1-10 employees

More than a year

isolved Review

isolved Review

Pros

It's impressive how iSolved offers such a wide range of customizable options to meet diverse business needs.

Cons

Implementation took a while for a new product, and proactive follow-up was needed on our end to ensure resolution and completion.

Naomi

Real Estate, 51-100 employees

More than a year

Why I like Isolved

Why I like Isolved

Pros

I find iSolved to be incredibly user-friendly, requiring minimal training to grasp.

Cons

Our team sometimes find difficulty with the reporting module, especially with language translation for basic users.

CAROLYN

Legal Services, 51-100 employees

More than a year

Isolved is top tier

Isolved is top tier

Pros

The easy navigation and prompt customer service of iSolved are definitely worth mentioning.

Cons

I have no specific complaints or dissatisfaction regarding Isolved.

Lexy

Construction, 51-100 employees

More than a year

Payroll Services Great

Payroll Services Great

Pros

I must commend iSolved for the flexibility and customizability of its payroll services.

Cons

PTO tracking is subpar, with calculation errors and challenges in user-friendliness, particularly for multiple days off for the same PTO type.

RAEGAN

Utilities, 11-50 employees

More than a year

Isolved Review

Isolved Review

Pros

Using iSolved's Payroll and HR Management platforms is a breeze.

Cons

Developing custom reports using the Report Writing feature was difficult.

Barbara

Construction, 51-100 employees

More than a year

Worst service

Worst service

Pros

I'm quite satisfied with iSolved; I haven't encountered any significant issues with the system or service.

Cons

I'm generally dissatisfied with the functionality of the customer service system and perceive a lack of knowledge.

Liz

Consumer Goods, 101-500 employees

More than a year

Isolve is great HR solution

Isolve is great HR solution

Pros

iSolved has really simplified our HR processes, and I couldn't be happier with the overall experience.

Cons

I suggest simplifying and streamlining the Shared and Perform systems for evaluations.

Stephen

Health Wellness and Fitness, 51-100 employees

More than a year

Easy Payroll Processing

Easy Payroll Processing

Pros

I find iSolved perfect for payroll processing; it's simple, easy to navigate, and the support resources are quite helpful.

Cons

Changes to the Self-Service login and issues with critical reports not being communicated during updates have caused me frustration. Depending on customer service for password resets has been challenging.

Talitha

Non-Profit Organization Management, 101-500 employees

More than a year

Isolved Overview

Isolved Overview

Pros

iSolved is very user-friendly, and their responses to questions are always timely.

Cons

Background processes in payroll, especially reports sent to 401 providers are a concern.

Lastenia

Packaging and Containers, 51-100 employees

Less than a year

Self serve

Self serve

Pros

The ease of use and the fresh look with each update are what I appreciate about iSolved.

Cons

There are issues with self-serve functionality and challenges in assisting employees who struggle to log in.

Cheryl

Non-Profit Organization Management, 51-100 employees

More than a year

iSolved 4Q Review

iSolved 4Q Review

Pros

The knowledge and problem-solving abilities of the customer service team at iSolved are commendable.

Cons

PTO tracking for employees is unreliable, especially when a time card isn't submitted on time, leading to concerns about system reliability.

kristen

Machinery, 51-100 employees

More than a year

change is constant..

change is constant..

Pros

iSolved offers a range of support features like learning videos and reminders, making it easy to handle reports and deadlines.

Cons

I request better follow-up and quicker resolution of cases, along with direct access to subject matter experts.

Chinda

Hospitality, 51-100 employees

Less than a year

ISolved Experience

ISolved Experience

Pros

I appreciate the different levels for approvals of time off and time cards within iSolved.

Cons

Although I faced no specific drawbacks, I feel there's a need to set up more areas for efficient product use.

Kari

Government Administration, 51-100 employees

More than a year

An all-in-one HR/Payroll System

An all-in-one HR/Payroll System

Pros

iSolved covers the entire employee cycle comprehensively, including ATS and benefits modules.

Cons

Feedback on customer support is mixed; while some staff are helpful, it's challenging to keep track of numerous individuals involved.

Cecilia

Real Estate, 51-100 employees

More than a year

Why isolved is a Lifesaver

Why isolved is a Lifesaver

Pros

I'm a fan of iSolved for its payroll features, HR capabilities, and how simple it is to schedule employees.

Cons

I affirm that Isolved is the best without any negative remarks.

Faith

Renewables & Environment, 11-50 employees

More than a year

Too many issues

Too many issues

Pros

Tracking time off, both used and available, is made easy with iSolved.

Cons

There is some difficulty in using the software for certain applications.

Victoria

Banking, 51-100 employees

More than a year

Isolved opinion

Isolved opinion

Pros

The interface of iSolved is easy to understand, with breakdowns that enhance comprehension.

Cons

My overall feedback is positive, but there's occasional confusion in the time card section, depending on hours and job schedule.

Lacey

Hospital & Health Care, 51-100 employees

More than a year

isolved a mystery

isolved a mystery

Pros

While I initially liked iSolved, I found it more challenging to use after an upgrade.

Cons

Sometimes there is a perceived lack of user-friendliness and ease of navigation in Isolved.

Stacey

Wholesale, 11-50 employees

More than a year

iSolved Pros and Cons

iSolved Pros and Cons

Pros

Being able to track contributions to FSA benefits and easily manage FSA reimbursem*nts are definite positives.

Cons

Going into a new year with rollovers and using rolled-over money to cover FSA expenses is challenging that requires additional paperwork.

Tina

Food Production, 500+ employees

More than a year

Great!

Great!

Pros

Overall, I've had a great experience using iSolved.

Cons

I have positive feedback on the overall usefulness of the tool.

Justin

Human Resources, 11-50 employees

More than a year

iSolved Review

iSolved Review

Pros

The support team at iSolved has been incredibly helpful, especially when addressing questions and issues.

Cons

I had a negative experience with a specific customer service representative and ongoing struggles with certain reports.

Ellie

Furniture, 51-100 employees

Less than a year

They bought my previous vendor and I must be too small as they are not responsive

They bought my previous vendor and I must be too small as they are not responsive

Pros

Unfortunately, I've been dissatisfied with iSolved's responsiveness to inquiries related to IRS refunds.

Cons

I have complaints about poor customer service, lack of account representative authority, and delayed responses.

Anonymous

N/A, 1-10 employees

Less than 6 months

Isolved review

Isolved review

Pros

The standout aspect of iSolved for me has been their customer service.

Cons

We face difficulties in accessing the site and expressed a desire for an app, highlighting challenges in the system's usability.

Justine

Food & Beverages, 51-100 employees

Less than a year

iSolved is user friendly

iSolved is user friendly

Pros

iSolved has become more user-friendly, and communication has definitely improved.

Cons

Time & Attendance feature has quirks and issues.

Paula

Insurance, 51-100 employees

More than a year

New to iSolved

New to iSolved

Pros

I find iSolved invaluable for its human resources features, with payroll being a crucial component.

Cons

There was a learning curve during the system's implementation and training.

Marisa

Import and Export, 51-100 employees

Less than a year

User Friendly

User Friendly

Pros

iSolved meets ACA requirements and simplifies our payroll processing, making it easy to use.

Cons

I have no major concerns with Isolved.

Brigette

Staffing and Recruiting, 51-100 employees

More than a year

isolved is a good tool for us.

isolved is a good tool for us.

Pros

iSolved has an intuitive interface, a great Applicant Tracking System, excellent customer support, and a straightforward payroll process.

Cons

Features like reporting, benefits management, and workflow are positive aspects.

LaWanda

Insurance, 51-100 employees

More than a year

AMC Links Group Review

AMC Links Group Review

Pros

I appreciate how seamlessly iSolved integrates with our existing systems and its excellent ease of use.

Cons

I faced no challenges like other software in the implementation of Isolved.

john

Real Estate, 11-50 employees

More than a year

isolved time clock system

isolved time clock system

Pros

It's so convenient to punch in and out, submit time-off requests, and access relevant information through iSolved.

Cons

Customer service is terrible. I faced difficulties in reaching helpful support and that also costed me much of my time.

Lindsey

Utilities, 11-50 employees

More than a year

Positive reviews

Positive reviews

Pros

The availability of iSolved staff via phone and email, and their willingness to assist and guide users, is commendable.

Cons

I had initial difficulty maneuvering through Isolved, which improved with continued use.

Roxanne

Hospital & Health Care, 51-100 employees

Less than a year

No one to talk to or resolve issues

No one to talk to or resolve issues

Pros

Some employees have expressed dissatisfaction with iSolved's limited compatibility for direct deposits with certain banks.

Cons

There are challenges in working with early direct deposit banks, leading to employee dissatisfaction.

Sam

Insurance, 51-100 employees

Less than 6 months

Doesn't work

Doesn't work

Pros

Unfortunately, everything with iSolved has felt like a chore lately or hasn't met our expectations.

Cons

Criticisms of loading issues, login difficulties, and limited functionalities were reported.

Robert

Information Technology and Services, 1-10 employees

Less than 6 months

User Friendly

User Friendly

Pros

I find the payroll entry process in iSolved to be straightforward, especially with its automatic saving feature.

Cons

I have positive feedback on the ease of payroll entry.

Kathryn

Food & Beverages, 101-500 employees

More than a year

Expense request interface

Expense request interface

Pros

iSolved makes it easy to approve reimbursem*nt requests and facilitate payment.

Cons

I acknowledge the functionality that allows approval of reimbursem*nt requests submitted by employees.

Jake

Individual & Family Services, 51-100 employees

More than a year

isolved Review

isolved Review

Pros

The extensive features and capabilities of iSolved are commendable, especially once set up.

Cons

Setting up workflows and processes is chaallenging due to scattered fields in different areas of Isolved.

Siara

Government Administration, 101-500 employees

Less than 6 months

Exceptional Customer Service

Exceptional Customer Service

Pros

I'm grateful for the excellent customer service and the overall ease of use in iSolved. Its features for payroll, PTO management, and report generation are top-notch.

Cons

I have positive feedback on customer service and features facilitating payroll, PTO tracking, and HR management.

Anonymous

N/A, 51-100 employees

More than a year

Never looked back

Never looked back

Pros

iSolved is easy to use and understand, and their customer service is amazing.

Cons

I find Isolved easy to use and understand, with amazing customer service.

Tammy

Farming, 500+ employees

More than a year

iSolved Review

iSolved Review

Pros

I value iSolved for its customer service, timely responses, and the ease of finding reports and information.

Cons

I appreciate the knowledgeable responses from customer service and the tracking of finance and benefits.

Felix

Computer Networking, 11-50 employees

Less than a year

Reiveiw 3

Reiveiw 3

Pros

Processing payroll is a breeze with iSolved.

Cons

I appreciate the streamlined process of payroll administration facilitated by iSolved, emphasizing its efficiency and straightforwardness.

Suzanne

Non-Profit Organization Management, 51-100 employees

More than a year

Most troublesome program ever!

Most troublesome program ever!

Pros

My only criticism of iSolved is that if access to the site is problematic, nothing seems to work.

Cons

I faced challenges accessing the iSolved site.

Anonymous

N/A, 51-100 employees

More than a year

Isolved

Isolved

Pros

iSolved has been instrumental in streamlining our onboarding process while ensuring compliance with required forms.

Cons

I desire enhanced customization options for fields within Isolved.

Ashly

Security and Investigations, 51-100 employees

Less than a year

Isolved - a payroll prodcut to slove your needs

Isolved - a payroll prodcut to slove your needs

Pros

Personally, I've found iSolved to be quite user-friendly, with a relatively smooth learning curve. I do have a few minor suggestions about how report options and labeling could be improved.

Cons

Request for better reporting integration between the time card system and payroll along with suggestions for improved data retrieval and query options.

Debra

Hospital & Health Care, 51-100 employees

More than a year